Shipping Policy

 

Where do you ship to?

Ears Decor ships worldwide (excluding Russia and China).

Do you offer next day delivery?

For deliveries in the UK and Europe we can ship in 48h as long as the product is in stock. If you need a quick delivery, please reach out to hello@earsdecor.com with your order number and request. For the US and international deliveries it might take 5 to 8 working days.

Do you deliver to PO Box addresses?

Unfortunately not, as we require a signature upon delivery for all orders.

Does my order require a signature upon delivery?

Yes, we ask for a signature to make sure your jewelry arrives safely.

Can I collect my order in your London office?

Absolutely! If the item is available in our London store. Simply bring your order confirmation and a valid ID to collect.

Can I change/cancel my order?

We can change your order as long as it hasn’t already been shipped to you. For personalized or bespoke items we would need to make sure the order hasn't gone through production yet. Contact us at hello@earsdecor.com with your order number as soon as possible.

Where do orders ship from?

All UK - US - Europe orders are shipped from London.


Can I track my package?

Once your jewelry has been packed and ready to ship, you will receive a text from us with your tracking number. If it says your order has been delivered but it’s not with you, please contact us at hello@earsdecor.com with your order number and we’ll get on it.


How are duties and taxes handled?

For orders being shipped to the UK - all import duties and taxes have been included in the final price so you won’t have to pay for anything additional upon arrival. For the rest of the world, some taxes and duties might be charged by the delivery company or import duty on our jewelry piece. please contact us at hello@earsdecor.com with your order number and we’ll get on it.