Return & Exchange

What is your return policy?

Conscious consuming is about being 100% sure. If you’re not, you have 14 days, starting from the day after you receive your package, to send your order back.
Not all pieces are returnable or refundable. Check our returns policy on each product page to know if your product can be returned. Some pieces (including all of our rings or earrings or loose diamonds) are made to order and therefore can not be returned.

Can I return a bespoke/customized item?

Unfortunately, no. Since our bespoke and customized jewelry pieces are uniquely made just for you, we cannot accept returns or offer refunds. However, we may be able to resize some of our designs or make slight changes to the pieces if needed. Simply get in touch with us at hello@earsdecor.com
Customized pieces include those that have been engraved earrings or rings made to a specific size.

What is your exchange policy?

Seen something else you prefer? We can arrange an exchange as long as you’re happy to cover the cost of the return of the original order, delivery of the new item and additionally the price difference of the pieces if needed.
Unfortunately, we can’t accept returns and exchanges for rings, customized or bespoke pieces. We can resize it if the size isn't correct.

How do I return an item?

Drop us an email at hello@earsdecor.com with your order number and reason of return, and we’ll send a return label your way. Please pack your item in the original packaging, making sure it's sealed well with the label clearly attached.

Can I exchange a product on sale?

Yes, simply get in touch at hello@earsdecor.com with the product you’d like to exchange it for and we’ll make it happen if possible. Please note that any price difference and shipping costs will apply.
We cannot exchange earrings, rings or any personalized or engraved pieces.

When will I receive my refund?