Yes, we specialise in creating bespoke diamond studs and earrings tailored to your style. Share your design or ideas at hello@earsdecor.com or fill out our custom order form. Please note, custom orders are non-refundable unless they arrive with a defect. In that case, we will happily remake it for you.

We use ethically sourced diamonds graded according to the 4Cs: Cut, Clarity, Colour and Carat. Each piece is crafted with high-quality diamonds to ensure brilliance and durability.

Yes, we provide certification for all diamonds of 0.50 carat and above, so you can shop with complete confidence.

Yes, we offer a trial service at our office. You can visit us by booking an appointment at 107/111 Fleet Street, London EC4A 2AB. Call us at +44 7721 899466 or email hello@earsdecor.com to schedule your visit.

Ready-to-ship designs are typically dispatched within 2–3 business days and delivered within about 1 week. Custom orders usually take 2–3 weeks to craft, plus around 1 week for delivery.

We offer returns and exchanges within 30 days for ready pieces (conditions apply). Custom-made items are not eligible for return or exchange. Orders placed during promotional events or special offers, and items that are not part of our regular catalogue, may have special conditions. After the 30-day period, we may offer repair or exchange services on a chargeable basis.

Yes, EMI options are available through selected payment partners. Please contact us to check eligibility and available plans.

Yes, engraving is available free of charge. You can add engraving details at checkout or email us before your order ships so we can include it.

You can email us at hello@earsdecor.com, call us at +44 7721 899466, or book a virtual appointment via our website. For in-person visits, our office is located at 107–111 Fleet Street, London, EC4A 2AB (appointment required).

Yes, we offer both CVD and HPHT lab-grown diamond earrings, certified by trusted labs such as IGI. Lab-grown diamonds are real diamonds created in a controlled environment that mimics the Earth’s natural conditions. They are ethical, eco-friendly and identical to natural diamonds in their beauty and properties.

Absolutely. Lab-grown diamonds have the same optical, physical and chemical properties as natural diamonds. Even experts require advanced lab testing to distinguish between the two.

Yes, all our lab-grown diamonds above 0.50 carat come with certification from IGI to ensure quality, authenticity and peace of mind.

Yes, we offer custom earrings with both natural and lab-created gemstones or birthstones. Get in touch to explore design possibilities for your preferred stone and style.

We recommend removing earrings before workouts, bathing or applying lotions and perfumes. Clean gently with lukewarm soapy water and a soft brush, then pat dry and store in a soft pouch. Avoid harsh chemicals and rough fabrics that can cause scratches.

Yes, we offer wholesale options for business-to-business customers. Email us or WhatsApp at +44 7721 899466 to discuss your business requirements.